ChansonPersonnalisée
Create my song

Privacy policy

Your stories are personal. This policy explains the information needed to create and deliver your song, who may receive it and how you can exercise your rights.

support@chansonpersonnalisee.app

This policy describes how Chanson Personnalisée ("we") handles data relating to your use of chansonpersonnalisee.app, your account, and the creation and delivery of your song. For privacy enquiries, use the support address at the end of this page.

The payment provider or seller identified on your receipt may independently handle payment, verification, invoicing and fraud prevention data. Its own privacy policy applies to those activities.

Account and support: name or display name, email address, sign-in information and support messages. Orders: selected package, amount, currency, status, payment references and billing information where needed.

Song and gift information: recipient’s name, relationship, occasion, memories, musical preferences, lyrics, title, dedication and delivered files. We also process information needed to operate and protect the site, including IP address, browser details and sign-in events.

You choose what to include in your story. Avoid home addresses, full contact details, health information, political opinions, intimate details and other sensitive data. Use first names or nicknames for other people, particularly children, and only share information you are entitled to use.

Preparing your order, creating and delivering the song and handling order enquiries are based on performing our contract or taking steps you request before ordering. Required fields are needed for these activities; without them we cannot complete the relevant request.

Security, abuse prevention and defending legal claims rely on legitimate interests balanced against your rights. Invoicing and lawful requests rely on applicable legal obligations. Audience measurement on the public site is described in the cookies section and does not depend on a choice banner. We do not use advertising trackers. Any marketing would rely on a separate choice you could withdraw.

Authorised people and necessary service providers receive information relevant to their work: operating and hosting the service, creating lyrics and music, delivering files, sending messages, support, payments and preventing abuse. Creative service providers may therefore process your story without needing access to your account.

We do not sell your stories to advertisers. Placing an order does not give us permission to use your content in a public gallery, advertisement or testimonial; that requires separate permission. Contact us for information about recipients of your data.

Anyone with the gift link can access its contents, including the recipient’s name, dedication, lyrics and available files. A recipient can forward or copy the link; it is not a password-protected space. Share it only with people you choose and avoid confidential details.

If a page reveals information about you that you want removed, contact us with the relevant link. Copies already downloaded or republished by others cannot automatically be recalled.

Form drafts remain in your browser session until submitted for an action you request. Closing the tab may clear them; display preferences are stored separately. Account data is kept to operate your account and deleted or anonymised once retention is no longer justified, subject to outstanding orders and legal obligations.

Songs, lyrics and gift pages are retained for the access period stated in the offer and order confirmation. Support correspondence and transaction evidence are kept to resolve enquiries, handle disputes and meet applicable legal retention periods. Records kept for legal obligations are not used to keep an account active or send marketing.

Retention periods by category: Creation drafts are temporary and cleared upon session close or after 7 days of inactivity. Master audio tracks (WAV/MP3), lyrics, and interactive gift boxes remain hosted and accessible for download via your account and order links. Account data is retained for the lifetime of your active account plus twelve (12) months following a closure request, then anonymized. Invoicing and payment records are retained in compliance with applicable statutory accounting and tax retention periods. Upon erasure request to support@chansonpersonnalisee.app, your personal stories, lyrics, and audio files are permanently purged within 30 days, retaining only mandatory records required by legal obligations.

The site uses storage needed for sign-in, security, language selection and display. The language preference may last one year; the theme stays until changed or cleared in your browser. Song drafts belong to the current tab’s session.

You can clear this data in your browser, which may sign you out or remove drafts. On the public site, the audience measurement described below loads without a prior choice. It does not block ordering. We do not enable advertising trackers.

Microsoft Clarity receives technical browsing information: pages viewed, clicks and journey events, so we can improve the site. Content shown in the main area, including your stories, lyrics and contact details, is masked in session replays. Our custom events do not include those texts, your email address or order identifiers.

Google Analytics 4 measures visits and the move from a creation step to purchase. Google receives technical browsing information and journey events. For an order that is already paid, the standard purchase event may include the transaction reference, amount, currency and selected package. These events do not include your name, email, stories or lyrics. Advertising storage, advertising user data and ad personalisation stay off.

Umami counts visits and the same journey steps. It receives the page address and the event name, along with details such as the step, package or payment method. It does not receive your name, email, stories, lyrics or order identifiers.

We restrict access to necessary information and apply proportionate account and communication safeguards. No service can guarantee absolute security. Data breaches are reported to affected individuals and authorities when and within the time limits required by law.

Depending on the circumstances, you may request access, correction, erasure, restriction or portability, or object to processing. You may withdraw consent without affecting earlier lawful processing. We do not make decisions with legal or similarly significant effects on you solely through automated processing.

Use the contact below to make a request. We may ask only for information needed to verify your identity. Under GDPR, requests are normally answered within one month; permitted extensions are explained. You can complain to the CNIL (cnil.fr) or the supervisory authority where you live, work or believe an infringement occurred.

Purchases are for adults able to enter a contract. A song may be a gift for a child without creating an account for them; avoid identifying details. Contact us about information submitted without permission. Material policy changes are communicated appropriately before taking effect when required.